Frequently Asked Questions
Orders
How do I place an order?
How do I place an order?
Once you have decided on your selection of items, add the desired item(s) to your shopping cart.
In your cart, you will find all the items you have added. Before clicking “go to cart” and proceeding to checkout to complete your order, check your choice of color, size, and quantity.
Please note the following:
- Once the order is confirmed, you will not be able to modify the details.
What happens after placing an order?
You will receive a confirmation email with your order number shortly after placing it. You can check the status of your order under ''Orders'' in your account.
We will also notify you by email as soon as your order leaves our warehouse. This email will also contain the delivery tracking number.
Can I cancel my order?
Can I cancel my order?
If your order has not yet left the warehouse, we will cancel it and refund everything you paid. Request this by email at info@sportandtrend.com, by phone at 627 03 23 41, or using the contact form. If it has already left, we will treat it as a return. We cannot modify an order that has already been placed: if you need to change the address or a product, we will cancel it and you can place a new one.
Shipping and delivery
How much is shipping and how long does it take?
How much is shipping and how long does it take?
To the Peninsula, €4.95, free on orders over €49, with delivery in 24-48 business hours. Orders placed before 1:00 PM on a business day ship the same day. Rates and delivery times for the Balearic Islands, Portugal, and Europe are on the Shipping page.
Which countries do you ship to?
Which countries do you ship to?
To the Peninsula, the Balearic Islands, Portugal, Germany, Austria, Belgium, France, Italy, Luxembourg and the Netherlands. We do not ship to the Canary Islands, Ceuta, Melilla, the Azores, Madeira, Sicily or Sardinia.
Where is my order?
Where is my order?
When your order leaves our warehouse, we will send you an email with the tracking link. You can also view it in "My account." The link becomes active once SEUR picks up the package. If the tracking information is not updating or shows as delivered but you haven't received it, please check if a neighbor has collected it first. If not, write to us at info@sportandtrend.com and we will resolve it with SEUR.
Returns & Refunds
How do I return an order?
How do I return an order?
You have 30 calendar days from the moment you receive it. Request it by email at info@sportandtrend.com, by phone at 627 03 23 41, or using the contact form. Within 1 or 2 business days, we will ask SEUR to collect it from your home. All the details are in Returns.
How much does it cost to return?
How much does it cost to return?
Due to a change of mind, if we arrange the collection, we will deduct €4.95 from your refund for mainland Spain and Portugal, €9.95 for the Balearic Islands, and €10.95 for all other destinations. If the error is ours or the product is defective, you pay nothing.
When do I receive the refund?
When do I receive the refund?
Within a maximum of 14 days from when you notify us of the return, via the same payment method you used. If you paid by bank transfer, we will ask for your account number. If you return the entire order, we will also refund the outbound shipping costs, up to the price of standard shipping.
Can I exchange a product for a different size?
Can I exchange a product for a different size?
We do not offer exchanges: return the product and place a new order.
Warranty
What kind of warranty do the products have?
What kind of warranty do the products have?
3-year statutory warranty. If your product is defective, we will take care of you: you don't need to speak with the brand. Send us photos of the product and the defect, along with your order number, and we will respond within 1 business day. Full details can be found under Warranty.
Payments
What are my payment options?
What are my payment options?
You can pay by card (Visa, Mastercard, American Express, Maestro, and UnionPay), PayPal, Apple Pay, Google Pay, Klarna, and bank transfer. From Belgium, also via Bancontact. With Klarna, you can pay in 3 interest-free installments or in 30 days. If you pay by bank transfer, we prepare your order when we receive the payment, and you have 3 business days to complete it. We do not charge any extra fees for any payment method.
Customer service
How do I contact you?
How do I contact you?
Write to us at info@sportandtrend.com, call us at 627 03 23 41, or use the contact form. We are available Monday to Friday, from 9:00 to 18:00, and will respond within 1 business day.
My account
How do I create an account?
How do I create an account?
You don't need a password. Go to "My account," enter your email, and we will send you a code to log in. The account is created the first time you log in.
Do I need an account to make a purchase?
Do I need an account to make a purchase?
No. You can purchase without an account. With an account, you can view your orders and their tracking in "My account".