Returns

You have 30 calendar days from the moment you receive your order to return it. We always accept returns, including for discounted products.

How to return an order

1. Request it. Write to us at info@sportandtrend.com, call us at +34 627 03 23 41 or use the contact form, indicating your order number. You can also request it from your account: open the order and click "Return items". The estimate you will see there does not include the initial shipping cost, but if you return the entire order, we will refund it as well.
2. We will collect the package. Within 1 or 2 business days, we will ask SEUR to pick it up from your address. Keep the receipt that the delivery person gives you.
3. We will refund your money within a maximum of 14 days from the moment you notify us of the return, using the same method you used to pay. If you paid by bank transfer, we will ask for your account number.
   

How much does it cost to return

If you return an item due to a change of mind using our collection service, we will deduct a fixed amount from the refund based on your area:

• Spanish Peninsula and Portugal: €4.95
• Balearic Islands: €9.95
• Germany, Austria, Belgium, France, Italy, Luxembourg and the Netherlands: €10.95

If the error is ours or the product is defective, we will pay for the return shipping.

You don't need to send it yourself. We request collection using our rates, which are cheaper than what you would get on your own. If you prefer to send it yourself, you can, but you will pay the carrier's shipping fee and we will not deduct anything from your refund. The address is Carrer Solidaritat 8, 46960 Aldaia (Valencia). Returns cannot be delivered by hand at our facilities.

Condition of the returned item

You may try the product as you would in a store. If it arrives used beyond that trial, or without tags or packaging, and we cannot sell it as new, we will deduct the loss of value from the refund, which may be up to 100% of the price.

What we refund

• The price you paid for the items you are returning.
• The initial shipping cost, if you return the entire order, up to the price of standard shipping. If you only return part of the order, the initial shipping is not refunded. We never charge you for shipping afterward, even if the items you keep fall below the free shipping minimum.
• If you used a coupon, the discount is distributed among the products in proportion to their price, and we will refund you what you actually paid for the item you are returning. Example: you buy two products for €60 and €30 with a 10% coupon, and you pay €81. If you return the €30 item, we will refund you €27.
• If you paid with Klarna, the refund goes to Klarna, which will adjust your remaining balance.

We do not provide store credit or vouchers.

Exchanges

We do not perform exchanges: return the product and place a new order.

If the product is defective

That is covered by warranty, not a return: you have 3 years. Check the Warranty page.

Your right of withdrawal

These 30 days are your right of withdrawal, extended: the law grants 14 days and we grant you 30. You may exercise it without giving any reasons. The fastest way is our online withdrawal form. Any clear statement, such as an email, or the model form below is also valid. It is not mandatory to use it: you can copy it into an email.

View the model withdrawal form

(only complete and return this form if you wish to withdraw from the contract)

– To the attention of Amazing Natural Distribution SL (Sport and Trend), Carrer Solidaritat 8, 46960 Aldaia (Valencia), info@sportandtrend.com:
– I/we hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following service (*)
– Ordered on/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is submitted on paper)
– Date

(*) Delete as appropriate.